Return and Refund Policy
RETURNS POLICY SIMPLIFIED
While the goods are in your possession, they are your responsibility, if the goods are damaged we will not be able to provide a refund or exchange.
A return will not be processed until photos are provided to Bathroom Sales Direct so we can see the condition of the goods before the courier collects them. This ensures any damage that occurs in transit is our responsibility, not yours.
We are not able to accept returns of any kind once you have attempted to install or use the product.
All refunds and returns need to be inspected by a member of our team before a new product is sent or a refund is made.
Please contact us as soon as possible with any questions on returns & exchanges.
When your goods arrive, please inspect them within 24 hours for damages
If your item looks damaged please contact us within 24 hours of receiving your order so we can investigate this and resolve it for you ASAP. Send us an email at email@example.com or speak with one of our team members online using the live chat function.