These things do happen; we will make the best effort to facilitate a replacement product or refund. Please Contact our Team and we will organise your goods to be collected and returned. Please note a few conditions:

Goods that have not been delivered:

If you change your mind within 24 hours of placing your order the return fee will not apply. If you change your mind after 24 hours but your goods have not been shipped a $25 change fee applies. We can hold your order for up to 30 days free of charge, and unlimited storage for $20/week per pallet space. If goods are held for longer than 30 days we do not accept returns for change of mind.

Goods that have been delivered:

At Bathroom Sales Direct, we understand that sometimes a product may not meet your expectations and we want to make sure that you are completely satisfied with your purchase. That’s why we offer a flexible returns policy to ensure that you can shop with confidence.

Goods Delivered But Not Opened:

If your goods have been delivered but are still in their original packaging and have not been opened, you may return them to us within 30 days for a refund less a 25% restocking fee. Please note that the original shipping cost will not be refunded. Returns must be made to our warehouse, with the cost of shipping by the customer. Please make sure to take out shipping insurance in case of product damage in transit

Returning Goods Within 30 Days and 90 Days:

If you need to return a product that has been opened, we are still here to help. If you return a product between 30 days and 90 days from the date of purchase, you will receive a store credit minus the original shipping cost. Returns must be made to our warehouse, with the cost of shipping by the customer. Please make sure to take out shipping insurance in case of product damage in transit

Returns After 90 Days:

Unfortunately, we cannot accept returns for products that have been purchased more than 90 days ago. We apologise for any inconvenience this may cause.

Final Thoughts:

We want you to be completely satisfied with your purchase, so if you have any questions about our returns policy, please do not hesitate to contact us. Our customer service team is always available to assist you and ensure that you have a positive shopping experience.

1. all returned products must be in their original, unused and uninstalled condition, including in their original packaging; and
2. all packaging must be free of writing, postage labels and damage.
3. Email us to request our returns form, fill it out, and include it with your return package. This will help us process your return quickly and efficiently.
4. Please send photos to our email info@bathroomsalesdirect.com.au of the condition of the boxes and actual product before it leaves your premises 

Postage:

All return postage costs are at the customer’s expense. (b) Bathroom Sales Direct  recommends that all returned items are sent with postal tracking and insurance. (c) Please do not apply postage labels directly to a product’s packaging.

All products should be returned in a separate postage bag or box. (d) All returned products should be posted to: Bathroom Sales Direct. 81 Warren Road Smithfield NSW 2164

• Vanity units, Mirrors & Shaving Cabinets, and Nood Co concrete basins, OMVIVO PRODUCTS,  Pietra Bianca Products, Timberline Products and ADP Products, so once your order is confirmed these cannot be returned or refunded.
• Stone Baths from all Manufactures, Acrylic Baths, depending on packaging and brand also cannot be returned. Please contact us about Baths for more Information
• Customised, Non Stocked or Speciality Manufactured Products, you will be notified before you purchase these products.
• Goods with damaged or missing packaging, unfortunately we cannot accept products with missing or significantly damaged packaging as they cannot be safely returned and are not fit for re-sale.
• Commercial quantities or project orders – Unfortunately due to the stock commitment required we cannot accept returns on commercial quantity orders. In some instances returns may be possible but will incur a restocking fee.

Goods and packaging must be in the original condition. We cannot accept goods that do not have their original packaging or the packaging is damaged which includes the delivery skid or pallet.

Goods that have been delivered:

At Bathroom Sales Direct, we understand that sometimes a product may not meet your expectations and we want to make sure that you are completely satisfied with your purchase. That’s why we offer a flexible returns policy to ensure that you can shop with confidence.

Goods Delivered But Not Opened:

If your goods have been delivered but are still in their original packaging and have not been opened, you may return them to us within 30 days for a refund less a 25% restocking fee. Please note that the original shipping cost will not be refunded. Returns must be made to our warehouse, with the cost of shipping by the customer. Please make sure to take out shipping insurance in case of product damage in transit.

Returning Goods Within 30 Days and 90 Days:

If you need to return a product that has been opened, we are still here to help. If you return a product between 30 days and 90 days from the date of purchase, you will receive a store credit minus the original shipping cost. Returns must be made to our warehouse, with the cost of shipping by the customer. Please make sure to take out shipping insurance in case of product damage in transit.

Returns After 90 Days:

Unfortunately, we cannot accept returns for products that have been purchased more than 90 days ago. We apologise for any inconvenience this may cause.

If you are missing an item on your order or have received something different, please contact us know within 24 hours of receiving your order so we can investigate this and resolve it for you ASAP. Send us an email at info@bathroomsalesdirect.com.au or speak with one of our team members online using the live chat function.