dellivery

Free Delivery on orders Under 20Kgs*

Please see Terms and Conditions

 

carbon

All deliveries are 100% Carbon Neutral

quick

All deliveries insured. 24 hours to report damaged goods.

retrun_ison

Easy 30 day return policy, completed online.

dellivery

Free Delivery on all orders Under 20Kgs

carbon

All deliveries are 100% Carbon Neutral

quick

All deliveries insured. 24 hours to report damaged goods.

retrun_ison

Easy 30 day return policy, completed online.

dellivery

Free Delivery on all orders Under 20Kgs

carbon

All deliveries are 100% Carbon Neutral

quick

All deliveries insured. 24 hours to report damaged goods.

retrun_ison

Easy 30 day return policy, completed online.

How do I order?

  • You can order directly on this site to start ordering.
  • If you're not comfortable with online ordering, simply email us or phone us during business hours on (02) 8488 1564
  • We have a well-trained and friendly customer service team who will help you with your enquiry or order.

How does delivery work?

  • We aim to deliver your order as economically as possible.
  • Once your order has been placed we will despatch your items as quickly as possible.
  • Smaller items are despatched by post or courier and larger items by our courier network or own driver in Sydney.
  • Unless otherwise arranged with Bathroom Sales Direct, the charge for delivery is on the condition that you or someone on your behalf will
  • be available to assist the driver in the unloading of large heavy goods such as vanities, bath tubs etc.
  • The delivery charge covers delivery of large and heavy items to a driveway / front of house / curb etc, not into a house or building.
  • Delivery is to mainland Australia (including Tasmania) only. Requests for delivery to other locations may be made to info@bathroomsalesdirect.com.au

DELIVERY FEES

Please use the delivery calculator on product pages, cart and check out to determine your delivery cost and speed based on your postcode and items ordered.

FREE SHIPPING

We offer FREE delivery on small items. Categories that are covered for Free Delivery Under 20kg is Tapware, Showers and Bathroom Accessories only , a $28 Flat Fee will be charged for NT, TAS and WA.

DELIVERY TIMES

We keep a wide range of our most popular products in stock in our Sydney DC, for all other items we have daily deliveries from our suppliers and usually ship these out to you within the same business day.

Dispatched from Sydney on the next day if ordered before 12pm on a business day, or the next business day if ordered after. These items usually arrive within 2 - 4 business days to most metro areas.

Dispatched to most areas within 7 - 12 business days. Please use the shipping calculator on product pages to determine delivery speed to other areas.

Made to order products generally take between 3 - 4 weeks for delivery.

Instant Ship

Dispatched from Sydney on the next day if ordered before 12pm on a business day, or the next business day if ordered after. These items usually arrive within 2 - 4 business days to most metro areas.

Regular Ship

Dispatched to most areas within 7 - 12 business days. Please use the shipping calculator on product pages to determine delivery speed to other areas.

Custom Ship

Made to order products generally take between 3 - 4 weeks for delivery.

TERMS & CONDITIONS

Standard Delivery Fees include a single delivery

Delivery fees are based on a single delivery only. Our team are happy to arrange multiple deliveries if needed for an additional fee.

Delivery Times

For an accurate delivery time estimate please refer to the shopping cart page after your postcode has been entered. Please note: if your cart has a mixture of items with Instant, Regular or Custom Ship times, we will send them in one delivery based on the longest product lead time. Please call us on (02) 8488 1564 if you need split deliveries, which can be arranged for a fee.

Remote Locations

Some very remote locations may not be accessible by our logistics suppliers and your items will be delivered to the nearest transport depot, hub or Post Office. You will be advised by our delivery company if this is the case.

Transit Damage

All our deliveries include insurance. Please check all deliveries within 24 hours for damages as we cannot accept a damage claim outside of this timeframe.

Heavy and Fragile Item Delivery Assistance

Our drivers are equipped to deliver heavy products to the front entrance of single level house only with flat drive ways. For apartment or challenging sites, the driver will need assistance from trades or customers to move products. Please let our team know if there are access difficulties at your home. Redelivery fees will apply if the driver is unable to deliver products when they arrive to site.

Authority to Leave

You may request an authority to leave your goods unattended, however please note it will be your responsibility if the product is damaged, lost or stolen after delivery is confirmed by our couriers.

Quick Ship Items

Please be advised some Instant Ship products are at a limited quantity. If you place an order with a quantity over the available amount, our team will contact you and send out what is currently available.

Out of Stock Products

We hold a wide range of stock in our Sydney distribution centre with daily replenishment deliveries from all our suppliers. If for some reason we cannot get your order within the time promised we will call you ASAP after placing your order to find an alternative or work with you on a delivery time.

Free Delivery

Free delivery of products is based on all items being shipped in the one delivery and may not be included on quotes, trade quotes or price match requests.

FOR PICK UPS

Please note that for Click and Collect orders, it is important to collect your items within 7 business days from the date of purchase, once you have received the pickup number via email. Failure to do so may result in the possibility of the stock being made available for another allocated order. Additionally, once you inform us of your intention to collect, we might need to initiate a reorder process with the supplier.