Our Delivery Information

Standard Delivery Fees include a single delivery
Delivery fees are based on a single delivery only. Our team are happy to arrange multiple deliveries if needed for an additional fee.

Delivery Times
For an accurate delivery time estimate please refer to the shopping cart page after your postcode has been entered. Please note: if your cart has a mixture of items with Instant, Regular or Custom Ship times, we will send them in one delivery based on the longest product lead time. Please call us on (02) 8488 1564 if you need split deliveries, which can be arranged for a fee.

Remote Locations
Some very remote locations may not be accessible by our logistics suppliers and your items will be delivered to the nearest transport depot, hub or Post Office. You will be advised by our delivery company if this is the case.

Transit Damage
All our deliveries include insurance. Please check all deliveries within 24 hours for damages as we cannot accept a damage claim outside of this timeframe.

Heavy and Fragile Item Delivery Assistance
Our drivers are equipped to deliver heavy products to the front entrance of single level house only with flat drive ways. For apartment or challenging sites, the driver will need assistance from trades or customers to move products. Please let our team know if there are access difficulties at your home. Redelivery fees will apply if the driver is unable to deliver products when they arrive to site.

Authority to Leave
You may request an authority to leave your goods unattended, however please note it will be your responsibility if the product is damaged, lost or stolen after delivery is confirmed by our couriers.

Quick Ship Items
Please be advised some Instant Ship products are at a limited quantity. If you place an order with a quantity over the available amount, our team will contact you and send out what is currently available.

Out of Stock Products
We hold a wide range of stock in our Sydney distribution centre with daily replenishment deliveries from all our suppliers. If for some reason we cannot get your order within the time promised we will call you ASAP after placing your order to find an alternative or work with you on a delivery time.

Free Delivery – Small Items over $150

Experience the Convenience of Free Delivery on Select Items

At Bathroom Sales Direct, we’re excited to provide free delivery on small items under 20kg for orders over $150 across most of Australia. This offer covers a range of essential bathroom categories, ensuring your favorite items are delivered directly to your doorstep at no additional cost.

Eligible Categories for Free Delivery:

• Tapware: Explore our versatile collection of tapware, featuring both classic and contemporary designs that blend style with functionality.
• Showers: Enhance your shower experience with our varied selection, including overhead, handheld, and rail showers.
• Bathroom Accessories: Perfect your bathroom’s look with our stylish and practical accessories.

Areas Covered: Our free delivery service is available across Australia, except in Tasmania (TAS), Western Australia (WA), and the Northern Territory (NT).

Flat Rate Shipping for TAS, WA, and NT: For our customers in TAS, WA, and NT, enjoy a flat shipping rate of $25 on products under 20kg from the eligible categories. This ensures you can access our premium products at a fair shipping cost, no matter where you’re located.

Shipping Calculator for Other Products: For items outside these categories or for larger, heavier products, please use our Shipping Calculator at checkout. Simply enter your address to receive an instant estimate of the shipping costs.