Is Bathroom Sales Direct still open?
Our store is currently still open for contactless pick up and deliveries, you can also shop online 24/7 in the comfort of your own home.

Our Showroom is temporarily closed until further notice as we are in the process of relocating to a new premises

New showroom details will be live in the coming weeks 

Will Bathroom Sales Direct be limiting availability of any items?
Supply at the moment remains steady, we keep a large variety of products in stock and ready to ship
If there is an instance of an out of stock item or backorder we will notify via email within 24-48 hours

How are you making shopping safer instore?

  • Increasing in-store cleaning and frequent cleaning of high touch areas
  • Asking team members who are unwell or displaying flu like symptoms to avoid work
  • Physical distancing regulations and customer capacity limits in our store– this may result in customers being asked to safely queue outside our store before entering. We thank you for your patience

Are you still offering Home Delivery and shipping Australia Wide?
Yes, we are still shipping Australia Wide as our delivery partners are working as usual. You can shop our extensive range online and select home delivery. And to help protect the health of you, your family and our delivery partners, signatures for home delivery will not be required.

Are there changes to your Home Delivery process given COVID-19?
Yes. To help protect the health of you, your family and our delivery partners, signatures for a delivery will not be required. Our delivery partners have introduced measures to limit physical interactions between drivers and our customers.
If you’re not home, they will find a safe place to leave your parcel and take a photo of the parcel so you know it was delivered safely. If they can’t find a safe place, they’ll leave a card letting you know, your parcel can be picked up and signed for from a nearby Post Office or Depot. More information is available from our individual delivery partner websites.

Are you offering FREE home delivery?
Yes. We’re offering FREE home delivery on orders under 20kg for Tapware, Shower and Accessories*. Large items will incur a delivery fee based on the delivery destination and weight total

How do I receive my online Home Delivery order?
Home deliveries will be delivered to your nominated delivery address.

How long does Home Delivery take?
Orders are typically delivered within 3-7 business days after they have been dispatched from our warehouse, subject to availability. Rural and remote areas may take longer. This delivery time frame is subject to changes in circumstances.
Some deliveries and Click and Collect orders may take longer than usual due to the high demand we are currently experiencing.

How can I track my order?
If you have an account with us, you can login to your account and track your order. If you don’t have an account or have checked out as a guest, the Consignment ID Number can track your order via Australia Post, Couriers Please, Direct Freight Express and TNT websites, depending on which of our partners delivers your order.

Are you providing a non-contact Click & Collect service?
Yes, our store’s Click & Collect service has been updated to be available at the front of the store or outside the store, assuring physical separation. If you desire to use this service after receiving confirmation that your order is available for pickup, simply call us when you arrive, and your parcel will be ready for pickup in this manner.

What is Bathroom Sales Direct doing in store to prevent the risk of COVID-19 transmission?
During this difficult time, we’ve taken extra special measures to help you shop more safely by:

  • Following the Australian Government’s and World Health Organization’s guidance and suggestions for limiting the virus’s spread;
  • Increasing the frequency with which our store is cleaned and sanitised
  • Preparing our employees to respond rapidly to any new emergency, should one arise, in order to protect everyone’s health and safety; and requesting that any team members who are ill stay at home;