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Shipping policy
Shipping and delivery
Bathroom Sales Direct delivers to most areas of Australia. Delivery options depend on your address and the items ordered. We do not currently offer overseas delivery.
Delivery charges
Use the delivery calculator on product pages, in your cart and at checkout. Enter your delivery suburb and postcode and confirm the final charge at checkout.
Eligible small-item orders over $150 in showers, bathroom tapware and bathroom accessories (generally under 20kg) qualify for free shipping to NSW, QLD, ACT, SA and VIC. For eligible small-item orders over $150 to TAS, WA and NT, the published rate is $25. For eligible orders under $150 to NSW, QLD, ACT, SA and VIC, the published charge is $11; for TAS, WA and NT, use the calculator. Bulky, heavier and other items are calculated at checkout. Promotional offers have their own conditions.
Dispatch and delivery estimates
Check the exact product, configuration and quantity before ordering. The delivery page lists eligible Instant Ship items as dispatching from Sydney the next business day when ordered before 12pm on a business day, with an estimated 2–4 business days to metro areas. Regular Ship dispatch is generally 7–12 business days. Made-to-order products generally take 3–4 weeks for delivery, but the specific product or supplier lead time applies. These are estimates, not guaranteed dates. Sale periods, stock availability and supplier or courier delays may extend timeframes. Contact us before ordering if you have a deadline and do not book trades until goods are received and inspected.
Combined and split delivery
Orders containing different lead times are normally sent together based on the longest lead time. Standard freight includes one delivery. Split deliveries can be arranged for an additional fee; contact us for a quote.
Delivery access
Bulky freight is generally kerbside or to an accessible front entrance, depending on the carrier and delivery arrangement. Assistance may be required for heavy items. Tell us about access difficulties before delivery. Some remote destinations may require collection from the nearest transport depot, and failed delivery or redelivery charges may apply.
Collection
Choose pickup where offered at checkout. Wait for your ready-for-collection email and follow its address, pickup number, collection hours and instructions before travelling. Our Smithfield showroom is at 81 Warren Road, Smithfield NSW 2164, open Monday–Friday, 9:30am–4pm.
Inspect your delivery
Inspect items promptly on arrival and before installation. Retain the packaging and report visible damage, shortages or incorrect items through our Returns Portal within 48 hours, with your order number and photos of the products, packaging and labels. This reporting period helps investigation and does not limit your Australian Consumer Law rights. Follow our current Return and Refund Policy.
For help, email orders@bathroomsalesdirect.com.au or call (02) 8488 1564 during business hours.