Delivery information
Use the delivery calculator on product pages, in the cart and at checkout to confirm your delivery cost and speed based on your postcode and items ordered. For the most accurate estimate, check the cart page after entering your postcode.
Free shipping on small items over $150
Tapware, showers and bathroom accessories. Costs are shown at checkout for everything else.
Orders over $150
Orders under $150
Delivery fees & calculator
Please use the delivery calculator on product pages, cart and checkout to determine your delivery cost and delivery speed based on your postcode and items ordered. For the most accurate delivery time estimate, refer to the cart page after your postcode has been entered.
If items fall outside eligible categories or are heavier or bulky, delivery is calculated at checkout.
Delivery times
We keep a wide range of our most popular products in stock in our Sydney distribution centre. For other items, we have daily deliveries from our suppliers and usually ship these out within the same business day.
Dispatched from Sydney the next day if ordered before 12pm on a business day.
Dispatched to most areas within 7-12 business days.
Made to order products generally take 3-4 weeks for delivery.
If your cart has a mixture of Instant, Regular or Made to Order ship times, we will send them in one delivery based on the longest product lead time. Split deliveries can be arranged for a fee - call (02) 8488 1564.
Important notices
- Sale & peak periods. During major sale periods and peak times, dispatch timeframes may be extended due to higher order volumes.
- Quick Ship items. Some Instant Ship products are limited quantity. If you order a quantity over the available amount, our team will contact you.
- Out of stock products. We hold a wide range of stock in Sydney with daily replenishment. We will contact you if we cannot meet the timeframe.
Delivery terms & conditions
Standard delivery fees include a single delivery only. Multiple deliveries can be arranged for a fee.
Some remote locations may not be accessible. Delivery may be to the nearest transport depot.
Insurance included. Please check all deliveries within 24 hours for damages.
Responsibility for loss or damage after delivery confirmation rests with the receiver.
Drivers deliver heavy products to front entrance. Help from trades or customers may be needed.
Notify us of access issues before delivery. Redelivery fees apply if the driver cannot deliver.
Need help before you checkout?
Use the delivery calculator first, then contact us if you need help confirming costs or split delivery pricing.