Frequently asked questions.

Choose your product and any available options, check the size, finish and what is included, then add it to your cart. Review your items and delivery details at checkout before placing your order. Contact our team if you need help choosing.

Contact us as soon as possible with your order number and the change you would like to make. We’ll check what is possible based on the order’s status. Changes cannot be assumed until our team confirms them.

Choose pickup where it is available at checkout. Please wait for your ready-for-collection email and follow the collection address, hours and instructions in that message before travelling. Contact us if you need help with collection.

Yes. Our showroom is at 81 Warren Road, Smithfield NSW 2164, open Monday to Friday from 9:30am to 4pm. We display selected products, so please contact us first if you want to see a particular model or finish. Plan your showroom visit.

Use the freight estimate on a product page or in your cart and select your delivery suburb and postcode. Delivery options depend on your address and the items ordered. Confirm the final delivery charge at checkout. Read our delivery information.

We deliver to most areas within Australia, subject to the items ordered and the destination. Check the delivery options for your address before ordering. We do not currently offer overseas delivery. Ask our team if you need help with your location.

Timing depends on product availability, preparation or manufacturing time, and your delivery address. Check the product information and delivery page, or contact us before ordering if you are working to a deadline. We’ll let you know if an item is on backorder or there is a delay.

Free shipping depends on the order and destination, and conditions apply. Check the available rate for your full cart and delivery address, then confirm it at checkout. See the current delivery conditions.

Start with the product description, dimensions and available technical downloads on the product page. Check the exact model and SKU, as sizes and inclusions can vary. If a drawing or specification sheet is missing, ask our team before ordering.

Yes. Send us the products or SKUs on your shortlist and the finish you want. Finish names and appearances can differ between brands, so check the specific range. Read our tapware and shower buying guide or explore our OVIA range.

Compare the product dimensions and technical requirements with your space and existing connections. Confirm installation suitability with your installer before ordering, especially for concealed components, wastes and replacement products. Our buying guides can help you prepare a shortlist.

We offer price matching subject to the conditions on our price match page. Eligible products may also be covered by our price beat guarantee. Send us the product details and the competitor’s current advertised offer so our team can check eligibility.

Change-of-mind returns are subject to our return conditions, including eligibility, timing, product condition and any applicable fees or exclusions. Please read the returns and refund policy and contact us before sending anything back.

Inspect your items promptly on arrival and keep the packaging. Contact us as soon as possible with your order number, a description of the issue and clear photos of the item and packaging. See our returns and refund policy for the reporting process.

Warranty coverage and conditions vary by brand and product. Check the warranty information for your exact model and its installation and care requirements. If you need help with a product issue, contact us with your order number and product details.

Use our contact form, email orders@bathroomsalesdirect.com.au or call (02) 8488 1564 during business hours. Include your order number so our team can find the details.