WARRANTY / RETURNS

The warranty offered by Madu Living covers our products only when they are installed and used for their intended purpose. If there is any defect in installation or if the product is used inappropriately, this warranty becomes void. Madu Living warrants its products to be free from defects in workmanship and materials under normal use and service for a specified Warranty Period, as outlined below:

• Baths and basins: 5 years from the date of purchase for indoor installations
• Baths and basins: 1 year from the date of purchase for outdoor installations
• Baths and basins: 2 year from the date of purchase for Ex floor Stock

INSTALLATION GUIDE

Installation Guide

CARE INSTRUCTIONS

ROUTINE CARE FOR STONE BATHS & BASINS Stone products, like any other, demand regular care to maintain their pristine condition. Follow these instructions for minimal yet effective care:

1. After each use, it is essential to rinse the surface with a clean cloth and water or soapy water, followed by drying the bath surface using a clean, dry cloth or towel. This routine is vital to prevent the buildup of mineral or soap scum on the stone bath surface, preserving its appearance and preventing potential discoloration.

2. Use a soft, damp cloth to remove dust or dry dirt.
3. Address more stubborn stains by using a clean cloth and a mild abrasive cream cleanser such as Jif. Be diligent in removing all residue by thoroughly rinsing the surface. Wipe the entire surface completely dry afterward. If the issue persists, repeat these steps, applying more pressure if necessary.

4. Refrain from using razor blades or any sharp objects that may scratch the surface.
5. Avoid the use of harsh chemicals, such as solvents, hydrochloric acid, sodium hydroxide, paint thinner, chloride solvents, and strong acid-based products, as they can cause permanent damage to the finish.

6. Steer clear of bath products containing natural or artificial dyes. Test new products in an inconspicuous area before use. We do not recommend using bath bombs or any type of salts in your bathtub.
7. Empty the bathwater after each use and avoid leaving the bath full, as this can lead to a buildup on the surface. Rinse and dry with a towel after every use.

Improper use may damage the bath and void the warranty. Refer to our warranty for detailed information.

THE BRAND

Madu Living

Welcome to Madu Living, the epitome of luxury bathware. Our handcrafted Terazzo Stone bathtubs and basins, crafted by skilled artisans with decades of experience, redefine opulence. Combining quality, durability, and custom craftsmanship, our products stand out with a superior finish and easy maintenance. Elevate your living space with Madu Living—where luxury converges with the artistry of terrazzo stone. Uniquely handcrafted, our baths and basins are individual works of art, distinct from mass production. Crafted with care from organic materials, each bath may exhibit slight colour variations and minor imperfections. Consequently, colours may vary slightly from the images on our website. These unique characteristics are not considered flaws but rather an integral part of the artisanal charm, adding to the individuality of each item. Your understanding of these unique traits is appreciated as you support handmade and sustainable craftsmanship. Contact customer service for any further enquiries or regarding major defects.

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