Returns Policy

Shipping Policy
  • Bathroom Sales Direct only ship within Australia
  • Delivery is via Australia Post or third party courier
  • All deliveries are sent with registered couriers and must be signed for at time of delivery. Under some special circumstances, courier deliveries may be replaced by Australia Post.
  • Shipping address cannot be changed once order(s) has been shipped.
  • As the registered couriers are third-party courier companies, Bathroom Sales Direct are unable to control their delivery time. The courier is also unable to ring you prior or during delivery.
  • If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.
  • If you are not home at the time of delivery additional delivery charges may apply.
  • Order cannot be cancelled once order has been shipped.
  • Shipping times may vary depending on your location, please allow 2 – 10 business days for delivery of stocked items.  Additional time for items that need to be ordered in may cause delays.  Back orders or delays will be notified to you directly..
  • Shipping charges are determined by packing size, weight and delivery location.

 

Returning of Goods

Goods returned to Bathroom Sales Direct for change of mind or you have ordered incorrectly, will only be accepted on the below conditions:

  • Bathroom Sales Direct must be notified within 48 hours of acceptance of goods, of intent to return items.
  • Must be returned BEFORE 30 days of original purchase.
  • Goods must be returned in full ie. No missing parts.
  • Goods/ Packaging must be in a saleable condition.

 

These Conditions Apply to ALL Returns:

  • 20% restocking fee applies for all items returned or cancellations.
  • NO returns of special orders will be accepted. 
  • A freight surcharge will apply where an item with shipping weight exceeds 20kg is to be returned to supplier. The freight will be calculated by Bathroom Sales Direct and is payable by the customer returning items.
  • A full refund will only be applied if goods are deemed not fit for purpose or an alternative cannot be offered. Refunds will be available for all goods sold with major faults/defects as per Australian Consumer Law.

All returns will be handled on a case by case basis and is at the sole discretion of Bathroom Sales Direct 

 

Damaged Goods

 

Bathroom Sales Direct must be notified within 48 hours of acceptance of delivery, of any damages or none supplied items.